Last updated: 24 October 2026
Please read these terms carefully. They explain what you can expect from Pingdd and what we expect from you.
Pingdd is a messaging service that lets you send Pings (photo and video messages), chat, post stories, share your location with friends, and make voice and video calls. These terms are the agreement between you and Pingdd, the operator of the service, and apply whenever you create an account or use the app or website.
By creating an account or using Pingdd you agree to these terms and to our Privacy Policy and Cookie Policy. If you do not agree, please do not use Pingdd.
You are responsible for your password, for keeping your account secure, and for everything that happens under your account. Tell us straight away through Help & Support if you think someone else has accessed it.
Choose a username and display name that are not misleading, do not impersonate anyone, and do not break the rules in section 5. One person may not run multiple accounts to avoid a block, ban or limit.
You keep ownership of the photos, videos, messages, stories and other content you share ("your content"). To run the service, you give Pingdd a limited, worldwide, non-exclusive licence to store, process, transmit and display your content for the sole purpose of delivering it to the people you choose to share it with, keeping it backed up and securely stored, and operating and protecting the service.
Pings, stories and messages are designed to expire. Expiry deletes the content from our systems on a schedule, but we cannot control copies made by other people, for example a screenshot, a screen recording or a photo of a screen. Only share what you are comfortable with the recipient keeping.
Items that you or the other person save in a chat, and items you keep in Memories, stay until they are deleted by you or by the account that saved them.
You agree not to use Pingdd to:
Snap Map is optional and off until you choose to share. You decide who can see your location: all friends, selected friends, all friends except some, or nobody (ghost mode). You can change this or switch it off at any time, and sharing stops when you turn it off. Your location is only as private as the people you share it with, so only share it with people you trust. While you share, friends with Pingdd Plus whom you share with can also see where you have been in the last 24 hours. Stop sharing or go Ghost to remove that trail.
Voice and video calls connect you directly with the other participants where possible. Calls may be relayed through a server if a direct connection is not available. We do not record calls. You must not record or share a call without the agreement of everyone on it.
Pingdd Plus is an optional paid subscription that adds features such as more Memories storage, chat wallpapers, app themes, a #1 BFF pin, a Plus badge and priority support. We may change or add Plus features over time.
The price, the length of the plan (monthly or yearly) and the renewal date are shown to you before you pay. Your subscription renews automatically at the end of each period until you cancel. Payments are processed by Stripe and we do not see or store your full card details.
You can cancel at any time from Settings, then Pingdd Plus, then Manage subscription. If you cancel, you keep Plus until the end of the period you have already paid for and you will not be charged again. If you are a consumer in the UK or EU you may have a legal right to cancel within 14 days of your first purchase. Contact us through Help & Support and we will help. Apart from rights you have by law, payments for a period already started are not refunded.
If a payment fails we will try again for a short time. If it can not be taken, Plus ends. If Plus ends, your chats, Memories and settings are kept, but Plus features stop working and you can not save new Memories if you are over the free storage limit until you delete some.
New subscribers may be offered a free trial. A trial is offered once per account. You need to add a payment method to start it, and it converts to a paid subscription when the trial ends unless you cancel first in Manage subscription. We show the trial length and the price that will be charged before you start.
If we change the price of a plan we will tell you before the change applies to you.
Pingdd has administrators and moderators. They can review reports and Help & Support conversations, and they can block, ban or remove accounts and content that break these terms or put people at risk. We may act without notice when we think it is needed to protect people or the service. If you think we made a mistake, contact us through Help & Support and we will look again.
You can remove friends, block people and report them from the friend menu (press and hold a friend in your chats, then choose Manage Friendship). Reports go to our moderators.
If we ban your account, you will see the reason and when the ban ends (or that it is permanent) on your account, and you can appeal in Settings under Account Standing and Appeals. Temporary bans end automatically.
You can delete your account at any time from Settings. After you verify the request, we delete your profile, messages, snaps, stories, Memories, friends and other data we hold about you, apart from anything we must keep by law or to deal with abuse. Deleting your account cannot be undone.
We may suspend or end your access if you break these terms, if we are required to by law, or if we stop providing the service. If we end your account for another reason we will try to give you notice and a chance to download what you can.
We work to keep Pingdd running but we do not promise it will always be available, error free or that content will never be lost. We may add, change or remove features, and may carry out maintenance. Please keep your own copy of anything important.
Pingdd is provided as it is. Nothing in these terms limits any right you have by law that cannot be limited, or our responsibility for death or personal injury caused by our negligence, or for fraud.
Subject to that, we are not responsible for content posted by users, for the actions of other users, or for losses that were not a foreseeable result of us breaking these terms. Our total responsibility to you for any claim relating to the service is limited to the amount you paid us in the 12 months before the claim, or £50 if you have not paid us anything.
We may update these terms. If a change is significant we will tell you in the app or by email before it starts. If you keep using Pingdd after a change starts, you accept the updated terms. If you do not accept, you can delete your account.
These terms are governed by the laws of England and Wales, and the courts of England and Wales can deal with any dispute, although if you live elsewhere in the UK or as a consumer in another country you may also have the right to use your local courts.
Questions about these terms: open Settings, then Help & Support, then Contact us. Your message goes to the Pingdd team.